Return Policy
At Two Sisters, we understand that shopping online can sometimes lead to unexpected outcomes. To ensure a positive experience, we have established a clear and straightforward return policy that prioritizes your satisfaction.
If you are not completely satisfied with your purchase, you may initiate a return within 30 days of receiving your order. To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached. This ensures that we can maintain the quality and integrity of our curated collection.
To start the return process, please contact our customer service team. They will guide you through the steps necessary to return your item. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
Once we receive your returned item and confirm its condition, we will process your refund to the original payment method. Please note that shipping costs are non-refundable, and you will be responsible for paying the return shipping costs unless the return is due to a defective or incorrect item.
We strive to make your return experience as seamless as possible. If you have any questions or need assistance, our customer service team is here to help. Your satisfaction is our priority, and we appreciate your understanding of our return policy.
Refunds are typically processed within 5 business days after the order is cancelled, and the returned item is received. Refunds to credit cards or bank transfers may take between 3 and 21 business days, depending on your financial institution; your patience is appreciated during this process.
If you have any questions regarding your refund or the process, please feel free to reach out to our customer service team. We are here to assist you and ensure a smooth experience with your return and refund.